SERVICE FOLLOW-UP

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SERVICE FOLLOW-UP

Indicates Required Field

Thank you for bringing your vehicle into our service department. In an ongoing effort to serve you better, we would like to ask for your assistance to answer our short survey regarding your recent service experience. Please take a few minutes to answer the following questions.

If you have not linked to this survey from an email that was sent by our service department, you will need to provide your Customer Number. It can be found on the invoice from your service visit.

Customer Information

Customer No.:

Name:

Please provide us with your email address if we do not have one on record for you.

Email:

Service Information

The only required field in this section is the Repair Order (RO) Number or Invoice Number. If you have not linked to this survey from an email that was sent by our service department, you will need to provide the RO Number. It can be found on the invoice from your service visit.

RO or Invoice No.:

RO or Invoice Date:

mm/dd/yyyy

Advisor:

Year:

Make:

Model:

Survey Questions

Was the work completed to your satisfaction? Please rate the following:

Yes	No	N/A
Quality of Work

Time to Complete the Job

Reasonable charges

If you have any additional comments regarding the work that was done to your vehicle, please let us know:

Was your advisor courteous and helpful? Please rate the following:

Yes	No	N/A
Friendly and polite

Had a good understanding of your concern

Prompt in greeting and writing your repair order

Gave clear explanation of charges incurred

If you have any additional comments regarding your advisor, please let us know:

Was your vehicle ready when promised and fixed on the first visit? Please rate the following:

Yes	No	N/A
The parts were reasonably available

The concern was diagnosed accurately

Able to pick up vehicle with least possible inconvenience

If you have any additional comments regarding how and when your vehicle was fixed, please let us know:

How would you rate your overall experience with us?

Please let us know if you have any comments or suggestions on how we can provide you with better service: